Frequently Asked Questions
Everything you need to know before your next adventure.
How do I determine the right size for winter jackets?
We recommend checking our detailed size guide on each product page. Our winter wear is designed for layering, so we suggest choosing your regular size unless you prefer an extra-roomy fit.
What is your shipping policy for international orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and international delivery times range from 7 to 14 business days depending on the destination.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy for all unworn items with original tags attached. Simply initiate a return through our online portal to receive a prepaid shipping label.
Are your products suitable for extreme sub-zero temperatures?
Our premium down jackets and thermal wear are specifically engineered for temperatures as low as -20°C. Check the 'Temperature Rating' badge on each product for specific performance details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through our financing partners.
How should I clean my Universal Traveller gear?
Most of our technical outerwear should be professionally dry cleaned or spot cleaned. For thermal base layers, we recommend a gentle machine wash in cold water and air drying.