Returns & Exchanges
At Universal Traveller, we want to ensure you stay warm and comfortable on every journey; if your gear isn't the perfect fit, you can return or exchange items within 30 days of purchase. All returned merchandise must be in original condition with tags attached to qualify for a full refund.
Initiate Your Request
Log into your account portal and select the items you wish to return to generate a unique Return Authorization Number.
Pack Your Gear
Securely place the unworn items in their original packaging, ensuring all winter accessories and tags are included inside the box.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or post office.
Receive Your Refund
Once our warehouse inspects the quality of your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing